Travelling by trains has always been a popular mode of transportation in China, with 12306 as the go-to portal to book tickets. However, plans often change, and passengers have to cancel their bookings, which results in cancellation charges. But what if we told you that 12306 has recently announced that there will be no more cancellation charges! Let us dive deeper and see how it helps travelers.
Why was there a cancellation fee earlier?
When a passenger cancels their ticket, 12306 had to cancel the ticket booking, which incurs a transaction cost. To recuperate this, they charged a nominal fee, ranging from 5% to 20% of the ticket price, depending on when the cancelation was done. And the remaining amount was then refunded to the passenger.
What is the new policy for cancellation on 12306?
To support travelers and reduce the burden of extra charges, 12306 announced that it would abolish the cancellation fees. From 24 June 2022, all ticket cancellation requests, whether made at the station or online, will be processed without any cancelation charges. The total ticket price will be refunded to the passenger within five working days.
How does it help travelers?
The new policy of 12306 is a boon for travelers. Earlier, passengers used to incur extra charges for canceling their tickets, which ranged from a few to thousands of yuan. Now, passengers can cancel their tickets without worrying about any penalty fees. It also reduces the uncertainties that arose due to changes in plans, allowing travelers to book their tickets way ahead.
Impacts of the new policy on 12306
The new policy is likely to impact 12306's business positively. It could lead to increased customer satisfaction and reduce the number of complaints related to cancellation charges. With cancellation charges out of the picture, passengers would be more likely to choose 12306 over other transportation portals.
Conclusion
The decision of 12306 to abolish the cancellation charges is a welcome change that benefits the passengers. The new policy removes extra fees for passengers, reduces uncertainties, and increases customer satisfaction. It is a step towards providing better service to the travelers and boosting 12306's business.
